Hello, we are sorry to hear about this situation. We send fragile goods to Wildberries warehouses in reliable additional packaging: several layers of bubble wrap, tape and a bag with an adhesive edge. Further order assembly, logistics and all other actions with the goods are out of our area of influence. Unfortunately, we can not control and check what kind of goods you will receive from the Wildberries warehouse, and a low rating of the product only spoils the seller's rating, but in no way reflects on the employees of the warehouses of the marketplace. You can leave feedback about the work of Wildberries in your personal cabinet in the "Appeals" section. Regards, Global Fashion team.

Thank you for choosing the products of our company. We are sincerely glad that you got positive emotions from your purchase. Thank you for your feedback, you help us to become better! Have a good shopping and good mood!

Good afternoon! We are sorry to hear that your purchase was disappointing. However, 118 is not a lavender shade, it is a purple/lilac mélange. It is the lavender color you can consider in our Summer Light collection - part number 28489594. We wish you only good shopping and good mood! Regards, Global Fashion team.